Returns and Refunds

At Nano Care Therapeutics, your health and satisfaction are our top priorities. If you are not entirely satisfied with your purchase, we are here to ensure a smooth resolution.

1. Eligibility for Returns

• You have 14 days from the date of delivery to initiate a return or exchange.
• Due to strict health, safety, and hygiene standards regarding dietary supplements, returned products must be unopened, unused, and in their original packaging with the safety seal completely intact.
• We cannot accept returns or exchanges for any opened or partially used products.

2. Damaged or Incorrect Items

• If your order arrives defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery.
• We will gladly arrange for a free replacement or a full refund, covering all shipping costs associated with the error.

3. How to Initiate a Return

• To start a return, please contact our customer support team at [[email protected]] or via WhatsApp at 201119469111+
• Please include your order number and the reason for the return.
• Our team will provide you with the exact steps and arrange for the courier to pick up the item.

4. Refund Process

• Once we receive and inspect your returned item to verify its condition, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original method of payment or issued as store credit, depending on your preference.
• Please note that original shipping fees are non-refundable, and the cost of return shipping may be deducted from your refund unless the return is due to an error on our part.